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Support

Support center

Start here for account, billing, order and content questions. If an answer isn't here, Concrete Guide can help or route you to a human.

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Do I need an account to explore Concrete Motivation?

No. Every brand page, the six pillars, today's Daily Brick, the full Seven-Day Foundation Challenge outline, membership pricing, the shop, speaking programs, and Concrete Conversations are public. An account is only needed to save progress, track challenges, join the private community, manage a subscription, or access member-only content.

Where should a first-time visitor start?

Start Here walks you through it in order: watch the welcome message, read the story, name the pressure you are under, learn the six pillars, complete today's Daily Brick, then begin the free Foundation Challenge. Day 1 of the challenge can be completed without an account.

What is Concrete Nation?

Concrete Nation is the community and culture around the brand, not just a subscription. Members hold each other accountable around foundation, discipline, resilience, purpose, leadership, and legacy, under published community standards covering respect, confidentiality, empathy, responsibility, and constructive encouragement.

How much does membership cost?

Foundation is $9 per month, Builder is $19 per month, and Legacy is $49 per month. Full inclusions for each tier are listed publicly on the Membership page — no account needed to compare.

How do I cancel or change my membership?

Membership is month to month. Once billing is live you will manage upgrades, downgrades, and cancellation from the customer portal in your dashboard, and access continues until the end of the paid period. Until billing is enabled by the owner, contact customer support and we will handle it manually.

What is the refund policy?

Refund and cancellation terms are published on the Policies page. If your specific situation is not covered there, submit a customer support request with your order or subscription reference and a human will review it.

Where do I find my receipts?

Receipts are emailed at the time of payment and will also appear under order history in your dashboard. If a receipt is missing, submit a customer support request with the email address used at checkout.

What is the Daily Brick?

The Daily Brick is one short daily message with a reflection question and one concrete action. Today's Daily Brick is always public. The archive can be browsed by topic, and members can save bricks, track streaks, and get recommendations.

What is in the Seven-Day Foundation Challenge?

Seven days, roughly 10–15 minutes each: Assess Your Foundation, Face the Pressure, Discipline Over Feelings, Protect Your Peace, Lead Yourself First, Build With Purpose, and Commit to Your Legacy. Day 1 is completable without an account; a free account saves progress and reminders for the rest.

My challenge progress did not save. What now?

Progress saving requires being signed in on the device where you completed the day. If you were signed in and a day is still missing, submit a technical support request with the day number and the date you completed it.

What does merchandise cost?

T-shirt $28, hoodie $55, cap $25, bottle $24, wristband $8. Sizes, colors, and size guides are listed on each product page in the shop.

How long does shipping take?

Orders are expected to ship within 3–5 business days once fulfillment is live. Shipping and return details are published on the Policies page. For a specific order, submit a merchandise support request with your order reference.

I received the wrong item or a damaged item.

Submit a merchandise support request with your order reference, the item, and a photo if the item arrived damaged. Merchandise support responds with a replacement or return instruction.

How do I book Jaytee to speak?

Use the speaking inquiry form with your organization, audience, date window, location or virtual format, and desired program. Programs include Built Under Pressure, Discipline After Motivation Leaves, The Leadership Standard, Protect Your Peace, and Purpose, Family, and Legacy. Schools and youth organizations can use the same form and note the age group.

What are speaking fees?

Speaking fees are not published. They depend on format, length, travel, and customization, so they are quoted per request after a speaking inquiry is submitted.

Can my company sponsor or partner with Concrete Motivation?

Yes — partnership and sponsorship inquiries go through the partnership form. There are no announced partnerships to reference; each inquiry is reviewed individually.

How do I apply to be a guest on Concrete Conversations?

Submit the podcast guest application with your background, the topic you can speak to honestly, and links to any prior conversations. Guests are selected based on fit with leadership, family, faith, pressure, setbacks, discipline, healing, responsibility, and legacy.

How do I delete my account or export my data?

Account deletion and data export are handled as privacy requests. Submit an account and privacy request from the support center and the request is processed against the published privacy policy.

Does Concrete Guide store my conversation?

Your conversation stays in this browser session and is sent to the AI provider only to generate a reply. It is not written to a Concrete Motivation account record. Do not enter payment card numbers, passwords, or sensitive personal details in chat — use the secure support forms for anything account-specific.

What information do the forms collect?

Each form collects only what is needed to answer that inquiry — for example a speaking inquiry needs organization and date window, and support needs the reference for the thing you are asking about. Consent language and a privacy link appear on every form.

A video will not play. What should I check?

Videos are hosted on YouTube, so check that your browser allows YouTube embeds, disable a blocking extension for this site, and try the direct link to the channel. If it still fails, submit a technical support request with your browser and device.

I cannot sign in.

Confirm you are using the email address you registered with and request a new sign-in link. If sign-in still fails, submit a technical support request — do not include your password in the message or in chat.

Is there an iOS app?

Not yet. The site is built as a mobile-ready responsive web application so it can later support iOS packaging, push notifications, and deep links. Nothing has been submitted to the App Store, and we will not claim otherwise.

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